Chatbots are becoming increasingly common in customer service, providing quick and efficient support to users around the clock. These AI-powered tools can handle routine inquiries, help with bookings, and provide product information without human intervention. This improves response times and reduces the workload for customer service teams.
However, chatbots have limitations. They may struggle with complex or unique problems that require human empathy and understanding. Customers sometimes feel frustrated when unable to speak with a real person. Despite these challenges, chatbots continue to evolve and play a valuable role in enhancing customer experiences. Shutdown123